Refund Policy

The Party Scoops & Co.

At The Party Scoops & Co., we take pride in preparing each event with custom styling, staffing, and product planning. For this reason, all payments are subject to the following refund policy.

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Retainers & Payments

All retainers are non-refundable and secure your event date, staffing, inventory, and preparation.

Final payments are due three (3) days prior to the scheduled event and are non-refundable once submitted.

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Cancellations

Cancellations made more than seven (7) days prior to the event may transfer the retainer to a future date, subject to availability.

Cancellations within seven (7) days of the event will result in forfeiture of all payments.

Cancellations within forty-eight (48) hours of service may be subject to full service charges.

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No-Shows

Failure to provide event access, power, or suitable service conditions at the scheduled time will be treated as a no-show and is non-refundable.

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Weather-Related Interruptions

No refunds will be issued due to weather conditions. Clients are responsible for providing adequate coverage and safe service areas.

Rescheduling may be offered for severe weather at the discretion of The Party Scoops & Co., based on availability.

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Service Adjustments

Once payment is submitted, reductions in guest count, service time, or selected packages will not result in partial refunds.

Additional services may be added prior to the event based on availability and updated invoicing.

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Refund Processing

Approved refunds (if applicable) will be processed within 7 to 10 business days using the original payment method.